7-2 Troubleshooting

This page provides solutions to the most common troubleshooting issues we receive from users.

 

Most issues are easily solvable without help from the BL scientists.

It is best to work through a checklist first to see whether it is a simple fix or if you have to do something more complex.

 

We have categorized issues by software for clarity. Click on the program you are having trouble with to jump to part of the page.

What are you having issues with?

MMF_35um_35step_2560_0_001_process_P%20S
Microscan
SIXPACK_screenshot_edited.jpg
uXAS
Screen%252520Shot%2525202020-03-26%25252
XAS Plotter
agbe_rt.jpg
XMAP
MMF_35um_35step_2560_0_001_process_P%20S
Beam
SIXPACK_screenshot_edited.jpg
Data/T-drive
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SMAK
agbe_rt.jpg
SIXPACK

Beam

Is there beam in SPEAR?

Is there beam in the hutch?

Is there beam in I0 but not I1?

I have lost flux.

SMAK

I cannot see my XAS queue file

My queue file is messed up when I load it into uXAS

Other issues? See the SMAK Basics or SMAK how-to pages