This page provides solutions to the most common troubleshooting issues we receive from users.
Most issues are easily solvable without help from the BL scientists.
It is best to work through a checklist first to see whether it is a simple fix or if you have to do something more complex.
We have categorized issues by software for clarity. Click on the program you are having trouble with to jump to part of the page.
What are you having issues with?
Is there beam in the hutch?
Is there beam in I0 but not I1?
I have lost flux.
I cannot see my XAS queue file
My queue file is messed up when I load it into uXAS
Other issues? See the SMAK Basics or SMAK how-to pages